Scaling your drop shipping store by outsourcing repetitive tasks is essential to ensure you’re building a long term asset for yourself rather than a job. One of the biggest things that you eventually should be outsourcing is customer service and sales support.

Customer service may consist of a number of channels. Most likely: phone, email and live chat.

Whilst it’s pretty straight forward to have someone handle your store’s email unless you have a good system in place things may often be done wrong.

But don’t worry… It’s completely normal to have 100’s of emails in your inbox. Most of us receive an email, open it, action it then forget about it. Continue reading